Hospitality Service Organization (EQF 5) – “HOTEL SCHOOL” Viesnīcu biznesa koledža

Hospitality Service Organization (EQF 5)

Hospitality Service Organization (EQF 5)

Hospitality Service Organization (EQF 5)

Study program accredited in Latvia


“Hospitality Service Organization” is the 1st level professional higher education study program, by the completion of which 4th level Latvian professional qualification “Hotel Services Organizer” is being awarded (corresponds to the 5th level of the European Qualifications Framework).

The hotel services organizer is a specialist, who participates in the management of the hospitality company, plans and coordinates the activities of the hotel departments, manages the staff, promotes the sale of products and services and controls the execution of the budget.

The program was developed by HOTEL SCHOOL lecturers in collaboration with hospitality industry experts and employers. The program was licensed in 2015. The content of the program is being updated every year.

Download description of the programme content “Hospitality Service Organization” (Pdf) 

Content of the program
PART A – General education compulsory courses
  • English for Hospitality
  • Spanish/German for Hospitality
  • Presentation and Formatting Guidelines for Academic Papers
  • Entrepreneurship
  • Record Keeping and Finance
  • Leadership and Management
  • Human Resource Management
  • Macroeconomics
  • Civil Defense
PART B – Field-specific compulsory courses
  • Professional Communication
  • The Contemporary Hospitality Industry
  • The Travel and Tourism Sector
  • Rooms Division Operations Management
  • Hotel Management Software
  • Food and Beverage Operations Management
  • Conference and Banqueting Management
  • Cellar and Bar Operations Management
  • Laws in the Hospitality Industry
  • Marketing in Hospitality
  • Sales Development and Merchandising
  • Quality Management in Business
  • Resource Operations Management
  • Sustainable Resource Management in Hospitality
PART C – Field-specific elective courses 
  • Contemporary Gastronomy
  • Food Safety Management
  • Latvian for Hospitality
  • Employability Skills and Professional Development
  • New Hospitality Product Development
  • Work in Multicultural Environment
  • Work Specifics in Resorts

Study process and internship

Acquisition of the program will take 2.3 years or 5 semesters, during which 90 credit points must be collected. Studies include lectures, seminars and practical classes (for example, learning hotel management computer programs, culinary master classes, etc.), as well as internships in hotels. Field trips to various hospitality companies and guest lectures by industry professionals are also organized. View infographics of the Study Course Outcomes Evaluation and Assessment Registration (Pdf).

At the end of the first semester, a one-month internship is planned, which takes place in the leading hotel brands of Latvia (usually in the center of Riga) – Kempinski, Radisson Blu, Park Inn, etc. In the second year of study, students receive a monthly stipend (lodging and boarding expenses are covered by the employer). Find out more about Internships and Scholarships.

Qualification paper must be submitted and defended at the end of the program. View infographics for the Qualification Paper  Development and Presentation (Pdf).
Program accreditation data

The study program “Hospitality Service Organization” is accredited until 30.06.2024.

After graduating the programme, a state recognized diploma of a first-level professional higher education is awarded.

Career and progression opportunities for graduates of the program

According to the HOTEL SCHOOL graduate survey conducted in 2017, which addressed the first graduates of the study program “Hospitality Service Organization”, 100% of the surveyed graduates worked in a national or international hospitality company. Data from the college graduate survey conducted at the end of 2019 / beginning of 2020, which addressed 2018, 2019 and 2020 graduates, show that 86% of the surveyed graduates are employed in the hospitality or related industry. Most graduates have admitted that their college education has helped them find a job already during their studies or within a year of graduating. 71% of respondents indicated that their job responsibilities include organizing hospitality services, another 29% of respondents – that they do it partially. All surveyed graduates admitted that they use the knowledge and skills acquired in the college in their current job positions.

Graduates of the program can continue their education in other Latvian higher education institutions by entering higher level education programs immediately in the 2nd or even 3rd year of study . HOTEL SCHOOL has signed cooperation agreements with other Latvian higher education institutions, which provide 2nd level professional higher education study programs in the management of tourism and hospitality. Within the framework of cooperation, HOTEL SCHOOL graduates are admitted in later stages of studies, as well as can apply for a special discount on tuition fees.

Admission requirements

Admission to study program is being organised on the competition basis after obtaining general secondary education. The selection criteria of the competition are the results of all passed compulsory centralised state examinations on the acquisition of general secondary education. When applying to study in English, the result of the centralised state English language examination must be at least level B2 in accordance with the language proficiency levels of the Common European Framework of Reference for Languages. Admission of foreigners takes place with an additional admission examination – an interview, the aim of which is to find out the applicant’s motivation for studies.

Admission rules for 2023/2024 academic year (View Pdf)  

  Comment: Nataša Stoļarova, Study Department representative

““It is possible to receive a state-guaranteed loan for studies in this program. To apply for it, you must contact the Student Service. “”

Comment from

​Dzintars Priedītis

​Dzintars Priedītis

Study Programme Director, Docent

"This is truly the most comprehensive HOTEL SCHOOL program, which includes all the necessary knowledge and skills to become a competent and demanding hotel service organizer. At the same time, it fulfills the requirements of the national standard of higher professional education regarding the development of business competencies, which can be useful in the future when starting your own business."

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