Hospitality Service Organization (EQF 5) – “HOTEL SCHOOL” Viesnīcu biznesa koledža

Hospitality Service Organization (EQF 5)

Hospitality Service Organization (EQF 5)

Hospitality Service Organization (EQF 5)

Study programme accredited in Latvia


“Hospitality Service Organization” is the short-cycle professional higher education study programme, by the completion of which the 5th level Latvian professional qualification “Hotel Services Organizer” is being awarded.

The hotel services organizer is a specialist, who participates in the management of the hospitality enterprise, plans and coordinates the activities of the hotel departments, manages the staff, promotes the sale of products and services and controls the execution of the budget.

The programme was developed by HOTEL SCHOOL lecturers in collaboration with hospitality industry experts and employers. The programme is accredited until December 31, 2024. The content of the programme is being updated every year.

Download description of the programme content “Hospitality Service Organization” , 2020 (Pdf) 

Content of the programme
General educational study courses
  • Formatting and Presentation of Study Papers
  • Professional Communication
  • Academic English
  • Labour Safety, Civil Defence and Environment Protection
  • Spanish/German/Italian language – A1/A2
  • Record Keeping and Finance
  • Human Resource Management
  • Leadership and Management
  • Professional Identity and Practice
  • Managing and Running a Small Business
  • Macroeconomics
  • Research Project
Industry study courses – compulsory choice
  • The Contemporary Hospitality Industry
  • Managing Accommodation Services
  • Managing Food and Beverage Operations
  • Managing the Customer Experience
  • Laws in the Hospitality Industry
  • Quality Management in Hospitality
  • Hotel Management Software
  • Sales Management
  • Managing and Planning an Event
  • Hospitality Supply Chain Management
  • Reservations and Revenue Management
  • Hospitality Industry Marketing
Industry study courses – free choice
  • Latvian for Foreigners
  • English for Hospitality
  • Spanish/German/Italian for Hospitality
  • International Gastronomy
  • Internship 1
  • Internship 2
Qualification work
  • Development and Defense of Qualification Paper

Study process and internship

Acquisition of the programme will take 2.3 years or 5 semesters, during which 135 credit points must be collected. Studies include lectures, seminars and practical classes (for example, learning hotel management computer programs, culinary master classes, etc.), as well as internships in hotels. Field trips to various hospitality companies and guest lectures by industry professionals are also organized. View infographics of the Study Course Outcomes Evaluation and Assessment Registration (Pdf).

At the end of the second semester, a one-month internship is planned, which takes place in the leading hotel brands of Latvia (usually in the center of Riga) – Kempinski, Radisson Blu, Park Inn, etc. In the second year of study, students receive a monthly stipend (lodging and boarding expenses are covered by the employer). Find out more about Internships and Scholarships.

Qualification paper must be submitted and defended at the end of the programme. View infographics for the Qualification Paper  Development and Presentation (Pdf).
Programme accreditation data

The study programme “Hospitality Service Organization” is accredited until 31.12.2024.

After graduating the programme, a state recognized diploma of a short-cycle professional higher education is awarded.

Career and progression opportunities for graduates of the programme

According to the HOTEL SCHOOL graduate survey conducted in 2023, 100% of HOTEL SCHOOL graduates are employed and work in the hospitality or hospitality-related industry. 55.6% of respondents started working during their studies, and 33.3% within a year after graduation. All graduates surveyed felt prepared for the labour market (77.8% felt very prepared, 22.8% felt rather prepared). Finally, 89% of graduates agree that the knowledge, skills, and competencies acquired at the College meet the requirements of the labour market.

Graduates of the program can continue their education in other Latvian higher education institutions by entering higher level education programmes immediately in the 2nd or even 3rd year of study . HOTEL SCHOOL has signed cooperation agreements with other Latvian higher education institutions, which provide bachelor level professional higher education study programmes in the management of tourism and hospitality. Within the framework of cooperation, HOTEL SCHOOL graduates are admitted in later stages of studies, as well as can apply for a special discount on tuition fees.

Admission requirements

Admission to study programme is being organised on the competition basis after obtaining general secondary education. The selection criteria of the competition are the results of all passed compulsory centralised state examinations on the acquisition of general secondary education. When applying to study in English, the result of the centralised state English language examination must be at least level B2 in accordance with the language proficiency levels of the Common European Framework of Reference for Languages. Admission of foreigners takes place with an additional admission examination – an interview, the aim of which is to find out the applicant’s motivation for studies.

Admission rules for 2023/2024 academic year (View Pdf)  

  Comment: Nataša Stoļarova, Study Department representative

““It is possible to receive a state-guaranteed loan for studies in this program. To apply for it, you must contact the Student Service. “”

Comment from

​Dzintars Priedītis

​Dzintars Priedītis

Study Programme Director, Docent

"This is truly the most comprehensive HOTEL SCHOOL program, which includes all the necessary knowledge and skills to become a competent and demanding hotel service organizer. At the same time, it fulfills the requirements of the national standard of higher professional education regarding the development of business competencies, which can be useful in the future when starting your own business."

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